Why are you doing this maintenance work now?
Because security updates are needed to the Weber Rewards website.
How long will it take?
The Weber Rewards website and ‘Redeem on the Go’ app will be back up and online by the end of January. We will let you know as soon as the website and app are available.
Who do I contact about my Weber Rewards account or outstanding orders?
For all account enquiries during this period please email firstname.lastname@example.org.
What happens if I want to redeem my points?
Please initially email email@example.com and we will help you redeem your points.
Will I lose any points as a result of this update?
No – your account will not be affected and you will have exactly the same number of points on the system.
Can I still use the ‘Redeem on the Go’ app?
No – security updates are required to the app too and this will also be unavailable.
Can I upload points during this time?
No, uploading points will not be possible. Please keep your stickers safe and they can be uploaded as normal once the website and app are back online.
How do I find out how many points I have?
For all account enquiries please email firstname.lastname@example.org.